**March 17, 2020 – Coronavirus (COVID-19) Policy**
North Madison Veterinary Clinic recognizes that our clients may have some anxiety and stress surrounding the coronavirus (COVID-19) disruption on our routines and social interactions both today and in the near future. We want to assure you that we are committed to the health of our staff, clients, and their pets.
To that end, we have been monitoring the situation. Based on the recommendations from our government agencies and the American Veterinary Medical Association we want to provide the best care we can to your pets while protecting our staff and the general public.
The following guidelines have been put in place to reduce the potential for spread of any infectious disease in our clinic:
· Cleaning and disinfecting are standard protocol in our clinic, and we are increasing the frequency of these sanitizing procedures.
· We are instructing any staff that feel sick to stay home.
· We insist that if you are not feeling well, exhibiting any cold or flu-like symptoms, or have been exposed to the virus to not come into the clinic. If your pet needs immediate care, please allow another person to bring your pet to the clinic.
· If you would like to limit your exposure to our lobby and exam rooms, we are offering drop-off appointments/car-side service. Please call when you arrive with your pet and give our receptionist your cell phone number. A team member will come out to your car. When the veterinarian is examining your pet, she will call your phone with any questions or to discuss any medical care needed. We will also escort your pet back to your car at pickup. Credit card payments can be made over the phone if necessary.
· If you choose to come into our building, we ask that only one family member accompany your pet.,
· As always, our online pharmacy is always open. Many of your pet’s medications can be ordered online and shipped directly to your home. https://northmadisonvetclinic.securevetsource.com/site/view/193728_HomeDelivery.pml
· Some medications can be called into a local pharmacy if you are already going there for your family’s medications. Please call our office if you have questions about your pets medications.
Please check back frequently as our policies may change based on recommendations of our government agencies. We will update you as soon as we have new information available. Thank you for your patience and understanding during this time.
Dr. Jaman Geyman and the staff of the North Madison Veterinary Clinic